TypePad & SixApart
Two days ago I blogged about the problems I have been having at TypePad and SixApart. I expected that it would take time for my problems to get resolved because when I had a number of problems in June this year that's what happened. I had an open ticket for days and days, and the issue was only resolved a week later after I wrote to SixApart's PR department.
This time round I am please to report that support got back to me in a day, identified my problems and resolved the. Then I have got numerous comments, email and input from people on TypePad or who are working with SixApart.
It appears I need to revise my opinion of TypePad and SixApart. My initial perception that there were an offshore company not that concerned with bloggers outside of their biggest market (US). This appears not to be the case. There's a vibrant TypePad community who want to help. More so it appears the SixApart support service has undergone a revolution.
Kudos TypePad/SixApart. Serving the consumer is the only way to create a sustainable, long term business.
Mands, they are very helpful. They migrated blogs to new servers and upgraded features which, predictably, created some bumps and glitches. I had some code on a doc imported from MS Word that actually changed the colour scheme of my blog. I couldn't fix it. TypePad located the code in a particular posting and I sorted it. They're nice people with whom to do biz.
Posted by: Clive Simpkins | 13 September 2008 at 21:24
@Clive - Thanks so much for your comment. Means a lot because I deeply respect your opinion.
Posted by: Mandy de Waal | 14 September 2008 at 08:13